Privacy Policy

1. Overview

Kionas Inc. (“we,” “us,” or “our”) manages personal information with the utmost care. We comply with the Act on the Protection of Personal Information (APPI) and other applicable laws, and are committed to protecting personal information by building robust privacy protection systems and ensuring all employees understand the importance of personal data protection.

2. Data Controller

• Company: Kionas Inc. (株式会社キオナス)
• Location: 4-2-6 Hiraoka Koen Higashi, Kiyota-ku, Sapporo, Hokkaido, Japan
• Contact: Contact Form

3. Purpose of Use

We use your personal information to contact you, provide information about our services, and respond to your inquiries via email or other materials. We may also use it for the following purposes:

• Product & service delivery — Providing products, services, and customer support
• Transaction records — Maintaining purchase records for tax and accounting compliance
• Security — Preventing fraud and protecting against unauthorized access
• Service improvement — Analyzing website usage to improve the user experience

We do not use your data for automated decision-making or profiling. We do not sell, rent, or trade your personal data to third parties.

4. Data Security

We keep your personal information accurate and up-to-date, and take necessary measures to prevent unauthorized access, loss, damage, alteration, or leakage of personal information by maintaining security systems, establishing management structures, and providing thorough employee training.

• Organizational measures — Appointing a data protection officer and training employees
• Technical measures — SSL/TLS encryption, access controls, and firewalls
• Physical measures — Restricting access to server facilities

5. Disclosure to Third Parties

We will not disclose your personal information to third parties except in the following cases:

• When we have your consent
• When we entrust the handling of personal information to the extent necessary to achieve the purpose of use
• When disclosure is required by law

External services

We use the following external services, which may process your personal data:

6. Data Retention

• Purchase records and transaction data: Retained for the legally required period after the transaction ends (under Japanese tax and accounting laws)
• Support correspondence: Retained for up to 2 years after the last interaction
• Server access logs: Automatically deleted after 90 days

7. Changes, Corrections, and Deletion of Personal Information

When we receive a request for disclosure, modification, correction, or deletion of personal information, we will verify your identity and respond appropriately.

8. Cookies

Our website may use cookies to improve the content and services we provide. This functionality does not collect information without your knowledge.

We do not use advertising or tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings.

9. Access Logs

Our website collects the following access logs for statistical purposes. These logs do not contain directly identifiable personal information.

• IP address of the access source
• Date and time of access
• Type of information requested from the web server
• User agent information (browser or application name, version, etc.)

10. Rights for EEA/UK Residents (GDPR)

Under the General Data Protection Regulation (GDPR), residents of the EEA and the United Kingdom have the following additional rights:

• Right to Data Portability — Receive your data in a structured, machine-readable format
• Right to Restrict Processing — Request limitation of how we process your data
• Right to Object — Object to processing based on legitimate interest
• Right to Lodge a Complaint — File a complaint with your local Data Protection Authority

11. Changes to This Policy

We will review and improve this policy as necessary in response to changes in laws and social conditions. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

12. Contact Us